Summary
The business offers a mixed experience with some excellent service and food items noted by certain customers, but also significant operational challenges leading to dissatisfaction for others. While the staff's friendliness is appreciated, issues such as poor order accuracy, inadequate training, and slow service are prominent concerns affecting customer satisfaction.
Pros
- Excellent coffee
- Friendly staff
- Clean environment
- Family-friendly
Cons
- Inaccurate orders
- Slow service
- Untrained employees
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
253 Rock Hill Dr, Rock Hill, New York
The establishment is frequently criticized for slow service and order mistakes, leading to customer dissatisfaction. Despite offering a range of services like dine-in, takeout, and drive-through, the consistent delays and errors overshadow these conveniences. Customers also report issues with pricing being higher compared to nearby locations.
Dunkin'
2580 NY-302, Middletown, New York
The establishment offers fast and friendly service with a clean environment, though some customers have faced issues with order accuracy and product quality. Breakfast items like bacon, egg, and cheese sandwiches are popular, alongside delicious pastries such as blueberry donuts. While the staff is praised for their professionalism, there have been complaints about inconsistent drink quality and customer service during complaint situations.
Dunkin'
486 NY-17M, Middletown, New York
The establishment offers a variety of services including drive-through, delivery, and dine-in options with good coffee and vegetarian choices. However, there are significant issues with customer service and pricing. Multiple reviews indicate rude staff behavior and dissatisfaction with portion sizes or product quality. Despite these drawbacks, the business provides accessible facilities for wheelchair users and accepts various payment methods.
Daddy’s Bakery
4 Fairlawn Ave, Middletown, New York
The bakery offers a variety of creative and delicious donuts that have received high praise from customers for their taste and quality. Customers particularly enjoy the soft, fluffy texture and unique flavors like maple bacon and powdered sugar lemon. The service is noted as fast and friendly, contributing to a pleasant dining experience. While parking availability might be limited, other aspects such as pricing are seen negatively by some reviewers.
Dunkin'
350 NY-211, Middletown, New York
Reviews indicate dissatisfaction with customer service and food preparation at this Dunkin' Donuts location. Multiple instances of incorrect orders and poor attitude among staff are mentioned. Despite the negative experiences, the location offers a variety of services including drive-through and dine-in options.
Dunkin'
711 NY-211, Scotchtown, New York
The establishment offers a casual dining experience with diverse meal options and amenities like Wi-Fi, making it popular for solo diners working on laptops. Customers appreciate the quick service at the drive-through and curbside pickup options. However, there are complaints about inconsistent coffee quality and errors in order preparation during night shifts. The business is wheelchair accessible.
Y & E Creations
1 Galleria Dr, Middletown, New York
The business offers a delightful experience with freshly baked donuts and accommodating service. Patrons appreciate the diverse menu including unique items like Elote and shaved ice. The establishment provides convenient options such as delivery and takeout, enhancing its appeal for quick visits within a mall setting. While it has a welcoming atmosphere and is women-owned, there are concerns regarding high prices.
Dunkin'
2 James P Kelly Way, Middletown, New York
This Dunkin Donuts location offers a wide range of services including curbside pickup and drive-through options, making it convenient for various dining preferences. It's popular for its breakfast offerings and good coffee. However, reviews indicate inconsistency in food and drink quality, with some customers experiencing rudeness from staff. The environment is generally clean, but there are occasional cleanliness issues outdoors.